TERMS & CONDITIONS

Thank you for visiting the Luminess Air (the “Company”) web site. Please review the following terms of use that govern the purchase and use from this site. The use of this site constitutes to be bound by the following terms of use as set below:

TRADEMARKS & COPYRIGHT

The Luminess Air website along with all content including all graphics, images, text, copy and icons are service marks, trademarks and trade dress of the Company may not be used in connection with any product or service that is not offered by the Company in any manner that is likely to create confusion with customers or vendors in any way shape or form that discredits, mimics or emulates the Company. All content on this site are protected under US copyright Laws. All content, including graphics, icons, text, images are the property of Luminess LP. Any duplication, reproduction of any content from this website or from our packaging including the photographic use of our products, trademarks, logos, literature without the prior written approval of the Company is strictly prohibited.

COLOR REPRESENTATION

Luminess Air has made reasonable effort to emulate shade of color cosmetics; however, the accuracy of color reproduction that you see on your screen or paper print will depend on the color accuracy and calibration of your viewing medium and we cannot guarantee that all colors will be represented with full accuracy.

GUARANTEE

Try the Luminess Air Airbrush system for a complete 30 days. If you are not completely satisfied with the results then return the product and pay nothing more. Please review Return policy for additional information. If you find the foundation shades received to be too light or too dark then you may contact the Luminess Care department for a replacement kit one time free of cost by calling 1-866-914-4148.

MANUFACTURER'S WARRANTY

Standard warranty covers the parts and labor for 1 year from the date of purchase. Product must be assembled and used as per the directions provided in product instruction guide and introduction DVD as found in original package. Customer must only use Luminess Air cosmetics in airbrush system. The use of any cosmetics other than Luminess Air Airbrush cosmetics will void manufacturer's warranty. Follow cleaning and maintenance instructions as provided in instruction guide and DVD; the failure to maintain cleaning practice will result in product working incorrectly and or cause failure of product which will not be covered under manufacturer’s warranty. Any modification to the Luminess Air airbrush system may also result in the termination of manufacturer's warranty.

In the event product fails, refer to your users guide and instructional DVD. If failure can not be rectified then contact our Luminess Air Customer Care department during our business hours and one of our representatives will gladly assist you in troubleshooting failure. In the event that product can not be rectified y our agent then we will provide user with a replacement authorization instruction on how to send product to Luminess LP for replacement or repair. Customer is responsible for all shipping and handling cost associated with warranty repair or replacement. Include a copy of original packing list an a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All returns items for replacement must be returned to our third party fulfillment processor at:

Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warrant repair.

The three (2) year warranty, if purchased, covers the Luminess Air PC-100 and BC-100 compressor, airbrush and A/C adapter only for a period starting from the date of purchase to three (2) years from original purchase date. Warranty covers correction, replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warrant repair.

RETURN POLICY and 30 DAY MONEY BACK GUARANTEE POLICY

We will gladly accept any return within the 30 day trial period, provided the item is in new or like-new condition. You will need to contact the Luminess Care at 1-866-914-4148 and request at Return Authorization number (RA#). Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A package must be received in our return processing facility within the 30 day trial period which began on the date the product was delivered or within ten business days after RA# was issued, which ever is later. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. Return packages must be post marked within five (5) business days of the RA# issue date. Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 14 DAYS AFTER THE RA# ISSUE DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND.

Customers on the Trial Pay Offer will not be billed additional monthly installment(s) as long as the goods are received before the next applicable installment payment. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of return authorization date, you will be refunded any additional payments.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-866-914-4148 from Monday to Friday during business hours of 8.30 AM to 5.30 PM Central time.

IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS

• All items must be returned in their original packaging along with all accessories, parts, and instructions manuals/dvd(s) that were shipped with your original order.
• Returns received without original packaging will be charged up to a $25 restocking fee per unit
• Luminess Air assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise
• Returns received with damaged merchandise may be denied refund and customer may be held responsible to pay full value of product if balance exists on account for merchandise.
• Returns with missing parts will be charged a flat $25 incomplete return fee per unit
• RETURN PERIOD- Our 30-day return policy starts from the day your product is received and expires 35 days from the date we actually ship product to you initially.
• A Return Authorization number must be obtained in the 30 day return period as mentioned above.
• Returns must be received at our facility in 10 days of when the Return Authorization number is generated and given to you by phone.
• The initial trial price, shipping, handling and processing costs are non-refundable.
• You will be responsible for paying all return shipping to deliver product to our facility
• Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us (1-866-914-4148) immediately before calling your credit card company).

Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail), insurance is recommended, send to: Along with your return please be sure to include the following:

• Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip.
• Please have Return Authorization number on package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.
• A detailed explanation regarding your reason for returning the items.
• Information about whether you would like a refund or a replacement.

LUMINESS AIR CLUB

The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner. You will receive your two shades ever so often as agreed, product will be delivered to your address. All you pay is $29.95 per month or as agreed. Delivery cycles can be changed at any time by contacting Luminess Care at 1-866-914-4148.

PAYMENT INFORMATION

We accept payment by Master Card, Visa, Discover and American Express. Payment may also be made by using your debit card, check or money order. Checks by phone payments must be made for the full purchase price of $229.90 (plus additional amounts for accessories). If you wish to send a cashier check, money order or check payment, please make payment payable to:

Check By Phone payments will be processed with seven (7) days of purchase date. Sorry, no $29.95 trial offers are allowed under this mode of payment; however, all purchases are still offered 30 day money back guarantee privileges. A one time Electronic Fund Payment of $229.90 can be made over the phone with the customer’s verbal authorization. Please allow up to twenty-one (21) business days for payment approval on Check By Phone orders.

Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, Luminess Air may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically.

FUEL SURCHARGE

An additional Fuel Surcharge may be added to your shipping and handling if needed without any notification. Fuel surcharge will equal an additional 5% of the shipping & handling portion of your order.

ORDER DELIVERY TIME

All orders with regular shipping are shipped between 2 and 6 weeks* after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7- 10 business days. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility.

Contact us if you have not received your product within respective applicable delivery time.

*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2-6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.

REFUSED DELIVERY

Customers will be responsible for all charges associated with shipping and handling on return postage and a minimum 25% re-stocking fee on full purchase price will be assessed to receive and reprocess your order. Refused packages will not automatically stop us from making additional installment payments if applicable.

REFUND POLICY

Trial price and initial shipping and handling charges are not refundable. Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY (1-866-914-4148) immediately before calling your credit card company as this will expedite claims). Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by Check By Phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of us receive and approving return.

Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.

MULTI-PAYMENT TERMS

Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge including $29.95 ($39.95 for Pro System) fee plus shipping and handling will be charged at the time of order. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees. Then customer will be automatically billed first installment after 30 days from order date and then subsequent installments in 30 day increments until full balance if paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable.

COLLECTION FEES AND GENERAL PAYMENT ITEMS

Customer is responsible for all collection and attorney fees in the event unpaid balance has to be collected by a third party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution.

ADDITIONAL TERMS AND CONDITIONS

Multi-payment customers with bounced electronic or credit card payments may incur late payment fees, interest and collection charges. A 25% non-refundable restocking fee will be levied on all refused packages. CUSTOMER SERVICE HOURS: Monday to Friday 8:30 AM to 5:30 PM Central Time

CUSTOMER SERVICE

Any additional questions can be directed to our Customer Service department by calling:
1-877-749-5777. Customer Service is open Monday to Friday 8:30 AM to 5:30 PM Central Time.